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Understanding Value

Introduction to Customer centricity

All businesses want to become more customer centric, very few know how to do it.  This workshop introduces the advantages of being customer centric and shows how conventional strategic planning is outdated and not customer focused.  We take participants through a journey of building a customer centric business model linking different strategic frameworks from the very beginning to the end. 

This training is a great place for companies to start on their path to greater customer centricity.




Target participants: Senior Management


Number of participants: 12-16

Duration: 1 day

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